voipGATE S.A.

1 Introduction

1.1 Getting Started

This White Paper is intended as a guide for the configuration of the PBX devices listed below to connect to the voipGATE service.
The intended audience of this document is the PBX Administrator or Network/Solutions Integrator of the PBX device.
Please ensure you have received the Welcome Email from voipGATE for the required SIP trunking information necessary to configure the PBX.
Unless otherwise stated please use the default or factory settings.

1.2 Version Compatibility

The build versions utilised in this series of testing are;

voipGATE version utilised: 1.4.r.75450

Mitel 3300 Software tested: Mitel-3300-ICP 9.0.2.31_1

NOTE: Please note that differing results of compatibility may be experienced on other releases/versions of the same product line.

1.3 Latest Information

All information presented in this document is current at time of writing.

The latest information regarding Mitel build versions should be sourced directly from the Mitel website which you can find at: www.mitel.com
The latest information regarding voipGATE compatibility and testing should be sourced directly from the voipGATE Support page which you can find at: www.voipgate.com

Or, conversely, if you have tested a version that is not present on our Support site, please feel free to post your findings on our Forum: http://www.voipgate.com/forum/

The product’s pictures and names mentioned in this document are trademarks or registered trademarks of their respective owners. VoipGATE SA does not claim any ownership rights to these pictures, products, logos and brands.

2 voipGATE Settings

2.1 Settings / Advanced / VoIP Settings

Login into your voipGATE account and go to the “Advanced Settings” tab then “VoIP Settings” tab and configure your settings as per below.

2.2 Settings / Dial Options

Configure the “Dial Options” tab as per below. Please note that it is important to choose an “International prefix” of “00”

3 Mitel 3300 Configuration

To avoid possible interruption or potential loss of all services and communications we recommend that the configuration of the Mitel 3300 only be performed by an approved Mitel Administrator or Technician. Please contact your nearest Mitel Partner representative of Mitel Solutions Integrator for assistance.

3.1 Required information for configuration

Refer to your Welcome Email from voipGATE to ensure you have the following info ready

• STUN Server
• STUN Port
• Outbound Proxy
• SIP/IAX Proxy/Registrar
• SIP/IAX User ID
• SIP/IAX Authenticate ID
• Password
• Time Server

4 Mitel 3300 Setup

4.1 Add/Change Network Element Assignment

In System Administration go to: Mitel >System Administration Tools > System Configuration > Voice Network Configuration > Network Element Assignment

Click “Add” Network Element Assignment. Unless otherwise stated leave all other fields blank or default.

4.2 Add a new SIP Profile

Go to: System Configuration > Trunks > IP Networking/XNET > SIP Peer Profile

Complete the necessary fields. Unless otherwise stated leave all other fields blank or default.

4.3 Configure the necessary Trunk Servuce Assignment

4.4 Create SIP Peer Profile Assignment by incoming DID

Go to: System Configuration > Trunks > SIP peer Profile Assignment by Incoming DDI

4.5 Create ARS Digits Dialed Assignments

Go to: System Configuration > Trunks > Automatic Route Selection (ARS) > ARS Digits Dialed Assignments

This needs to be done so that a Route Assignment can be configured in the next Step. In this example when Digit “7” is dialled Route Number “9” is chosen for termination.

4.6 Create Route Assignment

Go to: System Configuration > Trunks > Automatic Route Selection (ARS) > Route Assignment
Define Route 9 to SIP Peer Profile.

5 Using voipGATE

5.1 Making Test Calls

After successfully configuring your voipGATE Service you should validate your settings by performing the following series of calls, checking ringtone, audio & quality on all calls:

a) Test an Outbound call to a Local Fixed Number. (same Area Code)
b) Test an Outbound call to a Local Mobile Number. (to Mobile Network)
c) Test an Outbound call to a Local Fixed National Number. (different Area Code)
d) Test an Outbound call to an International Fixed Number.
e) Test an Outbound call to an International Mobile Number.
f) Test an Outbound call to Auto-Attendant (check DTMF)
g) Test inbound to an internal DID (for each DID created)
h) Test inbound to Auto-Attendant (check DTMF)
i) Test transferring calls off-site (to an external number)
j) Test Outbound call to Emergency Services (as required. Ensure Emergency Services Operator is advised that this is a test call!)

5.2 voipGATE Support

voipGATE Support can be obtained via our web portal which can be found at: www.voipgate.com/site/index.php/support
Or by contacting voipGATE Support directly @: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it